Meet the team.
It's always nice to know who you're dealing with by phone or email. Questions? Contact us!
DANIEL THOMAS
General Manager
As General Manager of the John Hancock Observatory, Daniel directs our strategy and operations.
Daniel was previously the Manager of SkyTower in Auckland, New Zealand. His work earned SkyTower — the highest tower in the Southern Hemisphere — international acclaim in the tourism and service industries. Prior to joining SkyTower, he worked in aviation for Air New Zealand.
Today, Daniel sits on the steering committee of the World Federation of Great Towers, an international organization of tower attractions.
CAREY RANDALL
Director of Sales & Marketing
Carey Randall is a sales and marketing professional with over 20 years' experience in retail, marketing, and public relations. She is an active member of several professional organizations including ABA, SYTA, and NTA.
Before joining John Hancock Observatory, Carey was the Director of Sales & Marketing for Skydeck at Sears Tower. She has also worked as a manager for The Body Shop, a skin and body care retailer that operates worldwide.
STEPHANIE GRADY
Sales & Education Coordinator
Stephanie enters the Tourism world with a background in Education and Theatre. She holds a degree from Illinois Wesleyan University, and has spent the past few years working in the public school system.
ANDREW APA
Marketing & Events Coordinator
Andrew has an intensive background in the restaurant and hospitality industry. He's currently finishing a degree in Communication with a minor in Public Relations from DePaul University in Chicago.